Frequently asked questions
Everything you need to know to get started with StepClash, from setup to challenges, devices, and privacy.
What is StepClash?
StepClash is a social step challenge platform where you can track daily movement, join challenges, and stay consistent through friendly competition.
Is StepClash free?
Yes. You can create an account and use core features at no cost.
Do I need a fitness device to use StepClash?
No. You can log steps manually anytime, even without Garmin or Fitbit connected.
How do challenges work?
You join active challenges, track progress in real time, and compete on leaderboards across the challenge period.
Can I challenge my friends directly?
Yes. You can create friend duels and compete head-to-head with custom goals.
What happens when a challenge ends?
It moves into past challenges, results are preserved, and standings remain available for review.
Which devices are supported?
StepClash supports Garmin and Fitbit integrations, plus manual step logging.
How often does synced data update?
Most synced data updates automatically. Timing can vary slightly by provider and API availability.
Does StepClash have a social feed?
Yes. You can post updates, use hashtags, mention members, react, and comment.
Can I message other users privately?
Yes. StepClash includes direct messaging with block controls so you control who can contact you.
Who can see my data and progress photos?
Progress photos are private. Other profile and activity visibility depends on your settings and where you choose to post.
Can I control or delete my data?
Yes. You control your account data and can contact support for account/data requests.
Do you support workplace wellness programs?
Yes. StepClash is used by teams and organizations running internal movement challenges.
Where can I learn about team use cases?
Visit the workplace page for examples and setup direction: Workplace Step Challenge.
I still need help. What is the fastest way?
Open a support ticket at /support and include the page URL, your device/browser, and a screenshot if possible.
Still need help?
We are happy to help with account setup, sync issues, challenge rules, and anything else.